Our Guarantee
NZ Wine is committed to providing an excellent level of service and high quality goods to all customers. If you have any questions, please don't hesitate to contact us.
Contact Us
Rivendell Developments Ltd
Physical: 165 McPhail Road, RD3, Tauranga, New Zealand
Postal: PO Box 9321, Greerton, Tauranga, New Zealand
Phone: 07 543 1144, Fax: 07 578 1993, Mobile: 021 995 095
E-mail: enquiries@nzwine.co.nz
We also welcome customer emails and feedback at enquiries@nzwine.co.nz, which we will respond to promptly.
Age Limit
It is illegal for anyone under the age of 18 years to purchase alcoholic beverages in New Zealand. Local law applies to all other countries. nzwine.co.nz requires that customers agree to supply proof of age on request and we further undertake that we shall not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18.
Prices
Our site prices on all our products and services are clear and easily found. The prices will always be shown in New Zealand dollars and include Goods and Services Tax (currently 12.5%) Any freight costs are supplementary.
Ways of Paying
You are able to pay with major credit cards. Within New Zealand, we will also accept payment by cheque, where upon receipt and clearance, orders will be dispatched.
Availability of Products
Despite our best efforts to maintain fully accurate stock records it may sometimes happen that we are unable to fulfil an order. In this case, customers will be contacted directly to make alternative arrangements.
Minimum Orders
The minimum order is one case (usually 12bottles), unless otherwise stipulated by the winery.
High Volume Orders
If you are ordering over 30 cases in any one purchase, please contact us so we can discuss special options.
Delivery
nzwine.co.nz has teamed up with a leading distribution company that specializes in the shipment of alcohol.
Delivery Charges
nzwine.co.nz strives to keep the prices of its products as low as possible. We do not subsidize the delivery cost by inflating the price of the product. Delivery charges are dependant upon the location of the order recipient and the size of the order.
Cancellations
Goods that are no longer wanted must be returned within 7 days of the original delivery of your order. Any costs associated with returning unwanted goods are at your expense - NZ Wine.co.nz or the winery involved can only credit you upon safe receipt and inspection of the products into our warehouse. We shall accept returns and give full refunds only where the products have not been opened or damaged.
Any refund will be provided as soon as possible and at the latest within 30 days of us receiving your returned order. Unfortunately, we are not able to reimburse you the initial delivery charge when you have exercised your right to cancel your order.
Claims for Breakages
Upon receipt of your order, you should carefully inspect it to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We, or the wineries involved will not accept any claims for breakages or shortages unless they are stated on the couriers' documentation. We must have confirmation of these breakages or shortages within 7 days of the delivery.
Damage in Transit and Returns
Although we believe that you will be pleased with your order, there may be occasions where you feel it necessary to return an order. We endeavor to keep this process as simple as possible. We accept returns and give refunds where the goods have not been opened or damaged. You may choose to return all or part of your order. Shipping costs back to us are normally at your expense (except where the goods do not comply with statutory requirements) and we can only credit you upon safe receipt and inspection of the goods into our warehouse. All refunds will be paid as soon as possible within 30 days of you contacting us provided our courier has picked up the wine.
If bottles are broken or damaged in transit to you, the damaged goods must be returned to us. Shipping costs for the damaged portion of the delivery back to us is at our expense - customers must contact us to arrange the return shipping.
NZ Wine.co.nz (or the winery involved with the transaction) can only credit customers for the items that have been damaged upon safe receipt of the products into our hands.
Handling Complaints
We deal with complaints effectively, in a fair, confidential, and speedy manner. We endeavor to respond to all complaints within five working days.
Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storing items in 'Your Fridge' between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.
Web site Security
All of our transactions take place in a secure environment and we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorized access.
The web site registers each individual with their e-mail address and a password - both of which you provide. You are entirely responsible if you do not maintain the confidentiality of your ID and password. You are entirely responsible for all activities that occur under your user ID and password. If there has been any unauthorized use of your user ID or any breach of security known to you, you must inform us immediately.
Data Protection/Privacy Policy
When you place an order, we need to obtain your name (and delivery name if different), email address, billing address (and delivery address if different), contact phone number, credit card number and expiry date. This information enables us to accurately process and fulfil your order, and to confirm your order by email. We may record which products you are interested in and which products you purchase.
When you register on our site, we will ask for your name and email address so we can notify you about promotional activities.
When you enter competitions, we will ask for your name and email address so we can notify winners.
We monitor customer traffic patterns and site usage to help us further develop the web site.
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable. Please advise us if you wish to stop receiving promotional material from us.
We do not sell, trade or rent your personal information to others. We may choose to do so in the future with appropriate third parties, but you can tell us not to at any stage.
By using our web site you consent to the collection of this information. Any changes to our privacy will be advertised on this page so you are always clear on what information we collect, how we collect it and to whom we disclose it.
Governing Law
Your use of this web site and any purchase by you on this web site will be governed by New Zealand Law and will be deemed to have occurred in New Zealand.
Termination
nzwine.co.nz reserves the right to terminate immediately a customer's ability to use any of our Internet services if the conduct is found to be inconsistent with these conditions.
Statutory Rights
The statutory rights of our customers are not affected by the terms of our service.
Disclaimer
To the fullest extent permitted at law, nzwine.co.nz is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this web site or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, nzwine.co.nz does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted by law, neither nzwine.co.nz nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, nzwine.co.nz does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of nzwine.co.nz, nzwines.co.nz its affiliates, directors, employees or other representatives.
Privacy Policy
At nzwine.co.nz, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
- When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.
- We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. For some international deliveries, this number may be given to our couriers.
- When you submit a customer review, we also ask for your e-mail address, although you can choose not to have your e-mail address displayed with your review.
- When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
- We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new lastorders.com services and special offers we think you'll find valuable. If you would rather not receive this information, please send an e-mail to enquiries@nzwine.co.nz. Make sure you change your preferences for each account you hold or e-mail address you have given us.
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